Frequently Asked Questions

We’re sure you have many questions about our Retail Digital Solutions. So we have tried to answer the most Frequently Asked Questions below:

kumkju Products & Services

What is the pricing of our services?

You find all pricing information on our Digital Signage Store. If you need advice on a digital project or if you are interested in a digitization concept, please send us an EMAIL or call us on + 49-033439-579914.

Are personal data recorded when consumers using kumkju Digital Signage Systems?

No, kumkju does not collect personal datas of customers. We use analytic metrics to get the datas how customers use applications like the virtual shelf. For example we measure the total sum of consulting sessions per day and the consulting period of each session. Furthermore – in order to optimize our products – we ask each customer to give us a short feedback about the consulting quality after each session.

I am interested in live Customer Consulting at the Point of Sale. Is there an Active Customer Approach?

Yes! Our systems provide motion detection in order to enable an active approach. When a customer stays or moves in front of an Retail Digital Display all promotion or product videos will stop automatically and an active approach will start by using an appropriate video. Watch our sample of the network specialist TP-Link. Of course these videos can be customized produced to meet your needs and expectations.

Which possibilities exists for a perfect integration in stores?

Besides the stand-alone variants for wall-, shelf- or table installation we offer to the creation of digital Shop-in-Shop conceptsWe strongly recommend the development of a concept for the implementation of Digital Signage Applications in retail and possibly other retail technology. With more than ten years of experience in retail marketing and a strong knowledge of Digital Signage Displays, we are happy to create a digital concept that suits your needs.

Can I use my own staff to provide customer advisors?

Yes, of course. Our clients can use their own staff for face:connect live Support and face:connect WEB.  In order to prepare your staff an essential requirement is to book our first-user training. That´s the way we ensure that your staff is well-prepared to operate safe and easy with our backend-system. Don´t worry, it´s very easy to learn!

Hardware & Software

Does the Digital Signage Displays operate with different languages?

Yes! We integrated a multilingual feature which allows customers to use the Screens in the preferred language. Get more information in our blog.

What time does it take until the Screens will be ready to use and fully-mounted at the defined location?

From the date of the assigned order we need about 3 month for preparation (shipping and installation), agree appointments for installation etc.

A Display has a malfunction or is damaged. What to do?

We monitor all of the Digital Signage Systems on a daily basis so we are able to recognize fast if one is online or offline. In case of an offline state we give a call to the affected department of the store in order to solve the problem as fast as possible. If a Screen is damaged we take care about a quick solution either a repair on-site or an exchange of the affected Screen within a few working days.

Can I change the digital content at any time?

Yes, of course. All you need is our Remote Management Tool to manage all your digital content the easy way.

What are the minimum (technical) requirements to be met for our services?

For a smooth operation we need a LAN (best) or WiFi connection to the Internet, an AC/DC power supply and – of course – the right place in the store/location.

Can I change the place of installation of a Screen?

Yes, of course you can place a Screen to another site and reinstall it again. But first you have to ensure if the new site will meet all the requirements which are necessary for an appropriate operation like LAN-connection, AC/DC and of course the right place to ensure they are easily accessible for customers.

Can I rent Digital Signage Displays?

If you rather prefer to rent our screens instead of purchasing them please email us. We will discuss your needs and send a personal quote as soon as possible.