face:connect live Support realises live advisory function by real product experts on interactive touch screens. As a special Digital Signage POS Solution, it helps merchants and consumer industry to communicate their digital content actively.
Professional customer service and support from person to person
Full HD Video communication in real-time
Virtual Shelf offers a product catalogue to extend the physical presentation (option)
Multiple language support to reach more consumers
Media Player that shows videos with fast and easily exchangeable content
Active Displaying of product information by the operator
Improve customer experience with your brand.
face:connect live Support ensures that customers today are engaged in your dialogue.
STAND OUT FROM YOUR COMPETITORS
Differentiate your offering with fresh solutions that tap into what customers really want and need to ensure you are the one they remember and care about. Make your competition irrelevant.
INFLUENCE PURCHASE BEHAVIOUR
Provide your customers with personal advice to transform curiosity into solid interest and an intention to buy, even seven days a week if required. Make it easy for people to make up their minds.
INCREASE SALES
Accelerate your sales growth across all channels through the enhanced customer dialogue provided by our streamlined digital customer assistance tools. Make expansion and growth easy and reap the rewards.
SUPPORT YOUR BRAND COMMUNICATIONS STRATEGY
Increase brand awareness and trust by putting customers directly in touch with real experts through human supported digital signage to provide the information they need. Make your brand memorable for the way it communicates.
INTRODUCE A NEW LEVEL OF CUSTOMER EXPERIENCE
Create memorable interactions through innovative advice in real-time using our human supported digital signage solution face:connect POS. Make your customer experience something so great people will talk about it.
SAVE SHELF METERS IN RETAIL
Only present the real cash cows in the shelf! Thanks to the virtual shelf, you can present your entire range even in the smallest of spaces. All product information is kept up-to-date by the central administration on all digital signage displays.
Personally & Effectively
Qualitative customer consultation face-to-face with selected specialists | Browse functionality on interactive touchscreen displays
Measurable & Efficient
Optimize staff utilization, reach and ROI by managing multiple touchpoints with just one product expert | Optimal brand and performance marketing
Digital & Flexible
Qualitative product advice and customer support via real-time video communication directly from the kumkju customer center
Instead of equipping every single store with staff each operator is responsible for several POS
Savings of personnel costs
Each digital display is a direct touchpoint for customers
Discharge of marketing and sales
Real experts from the manufacturer direct at the POS
Reduction of planning efforts and costs
“With more than 21 years of experience in network products and more than 23.000 employees worldwide, network specislists TP-Link are happy to be working with kumkju.”
Active customer approach
Through an active customer approach you increase the sales opportunities. That’s why special videos are used that address the customer directly and personally as soon as a customer is in front of the digital signage display. The regular product videos stop completely automatically.
Web-based administrator interface
We provide full control with different access permissions for all of the screens to manage clients, displays, projects, products and agents.
Multilingual support
The digital product catalog supports multiple languages. The personal customer service is also multilingual on request.
Presentation of entire brand worlds
Conception, production and implementation of entire digital brand worlds at the POS with digital shop-in-shop solutions.
kumkju offers complete ready-to-use solutions
We take care of everything so you don´t have any additional organisational stress throughout the entire collaboration.
Content Design
You can choose between our user-friendly predefined content design based on your existing corporate identity or a custom design – the more exclusive alternative for a fully optimised brand experience.
Logistics
We organize prompt transportation to individual retailers on behalf of the client. If a contract expires, we also take care about the return shipment.
Manage Digital Content
Change your digital content on the digital signage screens themselves and transfer them to hundreds of screens in seconds. All you need is a PC/Notebook and an internet connection.
Installation & Assembly
We agree dates for the installation and assembly of Digital Signage Screens in advance. The retailer is given a brief introduction before confirming everything is working properly by signing the installation log.
Hardware & Software
We always deliver complete solutions that include the necessary hardware components according to your requirements. From small 11-inch touchscreens to 98-inch video systems, everything is easy to integrate, provided ready to use and fully licensed.
Transfer Content to Screens
We can upload your content simultaneously across all screens or put different content on each screen. Content can include product videos (we recommend Full-HD), product photos, technical specifications, and more.
Maintenance & Replacement
You do not need to worry about extensive maintenance and replacement costs: our Digital Signage Systems are proven to operate 24/7. In an unexpected case of a fault, don´t worry: we´ll ensure it´s ready to use again within a few working days.
Recruitment & Training
We know how important it is that our services are supported by the best consultants, so we also manage the recruitment process. We also analyze training content to ensure agents are well-prepared.
How our technology supports customers on Websites
59% of German online shoppers miss the personal advice on the Internet. 45% have no confidence when paying on the Internet. Help website visitors and potential buyers on your Website or Webshop with a fast, reliable and trustworthy personal service.
kumkju Retail Digital Displays.
Customized Design and Interactive Applications.
