face:connect WEB – Fast support for your web visitors

face:connect WEB connects website visitors, users of mobile apps and webshop customers with qualified experts in real time.

Live advice with just one click

Online advice for your customers at any time, even at home on the PC, Smart TV or on the move on mobile devices.

One solution for all channels

Fully integrated video consulting for web customers in online shops, webpages, marketplaces and mobile apps.

100% compatible with all devices

Full support of all web browsers on all relevant operating systems through current WebRTC technology.

Increase conversion rate

Less purchase cancellations and higher shopping carts through effective buying advice with up- and cross-selling.

Advise your customers just like in retail stores

-Features-
1-Minute Setup

No special knowledge needed. No installation. Simply copy a line of code in to the HTML of your website and you are ready to start.

KPI Tracking

Quickly record and evaluate key performance indicators.

Text Chat/Video Chat

Customers can interact with our or your experts by live video or text chat. It´s easy to switch between video, voice and messaging.

Intelligent Routing

The connection is always made with the most qualified product consultant.

Active Content Display

Interactive presentation and actively displaying product information such as pictures, videos, documents, etc. by trained operators.

Call Transfer

A consultant does not know what to do next? In this case, a conversation can easily be transferred to another operator.

It only takes a few seconds for customers to leave your page if they do not get support when needed.

Customer expectations today are higher than ever before and the challenges are very real: abandoned sales, high return rates, fierce price competition and customers who have neither the time nor the inclination to deal with details. In order to meet these challenges, the interests and needs of the customers have to be brought into focus.

With our online advice solution face:connect WEB you answer questions and solve problems quickly for your customers and create personal experiences that turn visitors into payable customers.

-Benefits-

Reduction of Returns

Targeted questions through a professional customer dialogue help to better assess customer needs and avoid returns.

Shopping Experience

Improve shopping experience and increase your sales success through personal purchase advice with real experts in real time.

Boost Confidence

Strengthen the confidence of your customers in your brand concerning personal customer data and online payment.

Active Up- & Cross Selling

Real product experts generate additional sales by offering products actively during the consultation.

face:connect WEB is the pioneering online advice solution for almost any industry where customers can connect via video chat with their personal advisor – at home on the PC or simply on the move.

  • DIY

  • Consumer Electronic

  • Food

  • Apparel

  • Beauty

  • Watches & Jewelry

  • and more

How our technology helps customers in retail stores

From hardware stores and electronic dealers to supermarkets and large shopping malls: the digitization has arrived! Our pioneering digital service
face:connect POS helps to combine the advantages of the online world with the possibilities of the offline world
to create a digital added value at the POS.
discover face:connect pos