We’re sure you have many questions just like hiring our remote product experts who works on your behalf or bring your own staff. So we have tried to answer the most Frequently Asked Questions below:
kumkju Products & Services
Our Customer Information Points that includes a digital product catalog with unlimited number of products starts from only 190 € per month per kiosk. face:connect POS including kumkju Remote Product Experts is from only 570 € per month per kiosk. Please note: the total amount depend on the number of kiosk and options (Hiring our staff or bring your own? Kiosks as stand-alone installation or fully integrated in (already existing) shop-in-shop spaces etc.) you choose. In order to send you a an individual quotation that meets your requirements perfectly please send an e-mail to email@example.com or use our quotation request form. See our pricing for face:connect WEB.
No, kumkju does not collect personal datas of customers. We use Analytic metrics to get the datas how customers use the kiosks. For example we measure the total sum of consulting sessions per day and the consulting period of each session. Furthermore – in order to optimize our products – we ask each customer to give us a short feedback about the consulting quality after each session.
At present we do not provide our services worldwide. Currently we are operating in Germany, Austria and Switzerland but plan to expand soon in order to support more countries.
Yes! Our systems provide motion detection. When a customer stays or moves in front of the kiosk all promotion or product videos will stop and an active approach will start by using an appropriate video. Here is a sample of the network specialist TP-Link. Of course these videos can be produced to meet your needs and expectations.
Besides the stand-alone variants for wall-, shelf- or table installation we offer complete digital Shop-in-Shop solutions. Depending on the number of products which will be presented physically (and virtually) the size of the Shop-in-Shop space and the number of the kiosks vary. Together with our clients we work on such concepts in order to meet their requirements and aims.
Yes, of course. Our clients can use their own staff for face:connect POS und face:connect WEB. In order to prepare your staff an essential requirement is to book our first-user training. That´s the way we ensure that your staff is well-prepared to operate safe and easy with our backend-system. Don´t worry, it´s very easy to learn!
Hardware & Software
What time does it take until the kiosks will be ready to use and fully-mounted at the defined location?
From the date of the assigned order we need about 3 month for hardware-preparation, training the Remote Product Experts, shipping and installation at desired stores until the kiosks are ready to use.
We monitor all of the kiosk systems on a daily basis so we are able to recognize fast if a kiosk is online or offline. In case of an offline state we give a call to the affected department of the store in order to solve the problem as fast as possible. If a kiosk is damaged we take care about a quick solution either a repair on-site or an exchange of the affected kiosk within 5 working days.
Yes. All you have to do is provide the new content, the date when the broadcast should begin, and the relevant kiosks.
For a smooth operation our kiosks need a LAN (best) or WiFi connection to the Internet, an AC/DC power supply and – of course – the right place in the store/location.
Yes, of course you can place a kiosk to another site and reinstall it again. But first you have to ensure if the new site will meet all the requirements which are necessary for an appropriate operation like LAN-connection, AC/DC and of course the right place to ensure they are easily accessible for customers.
If you lease the kiosk-systems kumkju is fully responsible. If a contract won´t be renewed so it is up to us to deinstall all relevant kiosks and pick them up for transportation. Clients neither distributors will not have any effort with that.